Aramark replaced the GET app with Grubhub as the new platform for preordering meals on Oct. 21.
“Our goal is to provide the best possible dining experience, and we believe that Grubhub will help us achieve that,” said Derick Christensen, marketing manager for Aramark.
Students and staff have expressed mixed feelings about the change.
Starbucks baristas agree that Grubhub is better because they can mark items as unavailable and cancel orders, which automatically refunds the customer.
One barista, Avery Moore, said that while she prefers Grubhub, there have been issues with the app’s formatting, particularly with order modifications.
Moore said Grubhub lacks an order cap like the GET app had, which can overwhelm workers. Staff have identified another issue, the app charges customers extra for items that are already included in drinks. Many customers do not realize they are being charged more unnecessarily.
Another barista, who asked to remain anonymous to protect her job, said Starbucks employees have repeatedly pointed out these flaws to their manager, but no changes have been made.
Overall, baristas said they like Grubhub more than the GET app but wish managers would make a better effort to fix inaccuracies in the app’s menu.
Chick-fil-A has also been affected by the new system. Employees no longer take orders in person, instead customers place orders through kiosks.
Caroline Sullivan, a student worker at Chick-fil-A, said she prefers the new system.
“It makes it simpler for the workers and I think we get food out a lot quicker now that we’ve gotten the hang of it,” Sullivan said.
However, she noted one issue, the app sometimes tells customers their food is ready when it is not.
Many students also prefer Grubhub over the GET app, appreciating the ability to see how many orders are ahead of them and the estimated wait time. However, some students said the wait times Grubhub provides are not always accurate.
Naomi Foust, a student, said she likes Grubhub but wishes it included a virtual Cat Card feature like the GET app had.
A previous version of this story said Chili’s would be remodeled over winter break to install Grubhub point-of-sale systems. This was incorrect, Chili’s will remain open over winter break and Grubhub will not be installed.
